Privacy Policy

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Privacy policy

My name is Nick Chew and I am a sole trader.

Services

End of tenancy deep cleaning and one off deep cleaning services in Canada Water, Surrey Quays and Canary Wharf. 

Clients

I serve a range of private residential clients.

This policy describes the personal data I hold on clients and other contacts, how I use it and how I keep it safe.

Last updated 23rd September 2021

What I do with the personal data I hold

I use it to do these things:

• respond  to enquiries
• communicate with clients
• monitor productivity
• Request  payment from clients
• Pay  suppliers 
• maintain records required by HMRC

I don’t use the data I collect for any other purpose, such as to send out marketing communications, without active consent.

I don’t pass the data I collect on to third parties, unless I am required to by law.

Types of personal data I hold

I may hold any of the following personal data on my contacts:

• name
• email  address
• postal  address
• phone  number
• social  media handles
• additional  personal data supplied to me in emails or documents, including documents      for editing
• payment  history

Sensitive personal data

I don’t collect any sensitive personal data (such as ethnic origin or criminal history).

However, I will be required to keep record of client residential addresses, phone number, emails. I will keep such data fully confidential and I will delete the data on request by the data subject once the work is complete.

Where I store personal data (see below for details of specific platforms)

• I store the emails I receive, which contain email addresses and other  contact information, in my email platform.
• Postal addresses will also be stored on electronic records of invoices.
• If you use the contact form on my website to contact me, your email address and message will also be stored in the backend of the website as a backup.
• I use an online productivity tool (Toggl) to record name of client, type of  project (but no document titles or other information), fee and time spent.
• Client addresses, phone number and emails address are kept on the hard drive of  my computer.

Platforms and providers

• WordPress  (website platform) – privacy policy
• Simply  Website Support (website hosting) – privacy policy
• PayPal  (payment platform) – privacy policy
• Gmail  (email platform) and Google Analytics (website usage statistics) – privacy policy
• Hover  (domain and email forwarding) – privacy policy
• 123-reg  (email forwarding) – privacy policy
• Toggl  (productivity statistics) – privacy policy
• Dropbox  (file backup) – privacy policy.

Security

I access the personal data I hold on a personal computer and a smartphone, both of which are password-protected (on start-up and wake-up). Virus and malware protection is installed and up to date.

Before I dispose of any hardware I ensure that all data is permanently deleted.

All my provider accounts are password-protected.

How long I keep data for

I generally keep contacts’ personal data indefinitely unless I am asked to delete it. In the case of clients, this is because they sometimes require my services after long intervals, depending on their needs.

Removal of data

I will remove your personal data from my records on request, unless it is data I am legally required to keep, such as information I might be required to supply for a tax audit by HMRC. I will aim to carry out any removal of data within 30 days.

Any questions?

You are very welcome to ask me what personal data I hold on you and how I handle your personal data, or to ask me to remove any of your personal data from my records.

You can contact me at bookings@5starsresidential.co.uk or directly on my mobile number 07747802105 and I will happily answer any questions you may have.